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​GUIDE TO SERVICE WITH SAFETY

Amid the COVID-19 crisis, we are continually trying to find the right balance between protecting our team and Members while still providing the services you need. 

The California Department of Public Health updated their guidelines and fully vaccinated Members may now choose to not wear face coverings in our branches — except where face coverings are required by local regulations. If you would prefer contactless services, you have options when it comes to the way you bank with us.

We wanted you to know nearly every service we offer in our branches is available in Online Banking, Mobile Banking or by phone or ATM: 


Online BankingMobile BankingContact Center
(chat or phone)
ATM
Deposit Cash - - - ✔
Deposit Checks - ✔ - ✔
Withdrawal Cash - - - ✔
Loan Payments ✔ ✔ ✔ ✔
Loan Advances ✔ ✔ ✔Overdraft
Protection
Loan only
IRA Contributions ✔ ✔ ✔ -
Renew Share Certificates ✔ - ✔ -
Open New Shares
(Checking, Savings, Share Certificate)
 ✔ - ✔ -
Stop Payments ✔ - ✔ -
File a Dispute or Fraud Claim - - Phone -
Replacement ATM/Debit Card ✔ ✔ ✔ -
Replacement Credit Card ✔ - ✔ -
Credit Card Limit Increase ✔ - Phone -
Credit Card Cash Advance ✔ ✔ ✔ ✔
Apply for a Loan ✔ ✔ Phone -
Fund a Loan ✔Select Loans1 Phone -
Open a Membership ✔ - - -
Cashier's Checks - - ✔ -
Wires - - Phone -


The only services that are exclusively available in-branch are:

  • Notary services
  • ATM/Debit Card Re-PINs
  • Money orders
  • Medallion signature guarantees 
  • Bond redemption
  • Foreign check negotiation
  • Coin-counting machines
Disclosures
  1. Members can fund the following loans through Mobile Banking: Credit Card, Overdraft Protection and Personal Loans.

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